GENERAL TERMS AND CONDITIONS

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1.1. These general terms and conditions regulate the relationship between the owner of the platform and the User/Participant/Client (hereinafter, Client) regarding the contracting of products or services available on the domain lovelifelivedeeply.com.

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1.2. By contracting products or services available on the websites, the Client expressly accepts all the clauses of these Legal Terms, as well as all specific conditions established for the contracting of certain products or services.

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1.3. These Conditions will have an indefinite validity period and will apply to all contracts made through the websites for which the platform owner is responsible. The platform owner reserves the right to make modifications and updates to the legal terms on their websites at any time without prior notice. In any case, access to the website after its modification, inclusion and/or replacement, implies the user's acceptance of the terms.

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2. PARTICIPANTS

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2.1. The contracting process for services via telephone, e-mail or electronically through the websites will be carried out between the Client and the platform owner.

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2.2. Clients of the websites are considered to be individuals or legal entities who register using the established form indicating their email, name, surname, address, city, country, state, zip code and telephone number, and make the corresponding payment to access online courses, events or coaching services.

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2.3. Clients also include individuals or legal entities who register for courses, events or programs via telephone or email, providing their email, name, surname, address, city, country, state, postal code, and telephone number, and make the corresponding payment to access the contracted products or services.

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2.4. Those who have downloaded free resources and/or subscribed to any of the websites through the provided forms are also considered Clients.

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3. RIGHT OF EXCLUSION

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The platform owner reserves the right to deny or withdraw access to the website(s) and/or the services offered without prior notice, at its own discretion or at the request of a third party, to users who violate these general terms and conditions.

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4. PRODUCTS AND SERVICES OFFERED BY THE WEBSITES

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- In-person courses.
- Online courses.

- In-person coaching services.

- Online coaching services.

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5. ELECTRONIC CONTRACTING PROCESS

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The electronic contracting process will be divided into 3 phases:

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-First Phase: After viewing a sales page, the user will proceed to payment through the provided buttons.

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-Second Phase: Once the option is selected, the user will fill in the requested data: email, name, surname, address, city, country, state, zip code and telephone number.

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-Third Phase: After filling in the data, payment will be made in the chosen form through the Wix payment gateway (more information can be obtained by visiting their website). 

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After completing this step, the Client will receive a confirmation email or instructions to access the online course, coaching sessions or chosen event. 

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Contracting can also be done by telephone or e-mail, in which case payment will be requested directly from the Client, and a confirmation e-mail or access details will be sent manually.

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6. ACQUISITION CONDITIONS AND METHOD OF PAYMENT

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6.1 All services will be provided once it has been verified that 100% of the amount has been paid through the enabled payment systems.

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6.2 The Client agrees to pay for the services and products acquired from the platform owner using the accepted payment methods and any complementary amount (including applicable taxes or charges for late payments, as applicable).

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7. TAXES: VAT

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7.1 In accordance with the provisions of Law 37/1992, of December 28, regulating said tax and European Directive 2008/8/EC, the operation may be exempt or not subject to it depending on the Client's country of residence and their status (entrepreneur / professional or individual), as well as the location where the training is provided, if it is in-person.

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7.2 Prices for offered products and services may change at any time at the sole discretion of the platform owner. No price protection or refunds are provided in case of price reductions or promotional offers.

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8. FAIR USE CLAUSE

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All services are subject to a fair use clause. The definition of fair use is determined by the platform owner, at its sole and exclusive discretion. Clients who the platform owner considers to abuse the contracted service will be contacted to define usage conditions in each case.

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The platform owner reserves the right to suspend the service if it is deemed that the customer exceed the fair use clause.

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The platform owner reserves the right to deny access to the contracted services to Clients who engage in activities that violate its code of conduct, such as:
- Unauthorized distribution of materials provided in the programs.
- Activities that violate the intellectual property rights of theplatform owner.

 

The platform owner expressly prohibits the reproduction, modification, communication or distribution, by any public or private means, of the contents provided to the Client, as a result of the contracted services.

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9. RETURNS AND WITHDRAWAL FROM ONLINE COURSES AND COACHING SESSIONS

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The client has the right to withdraw from the contract within a period of 14 natural days without indicating the reason and without incurring any cost other than those provided for in articles 107.2 and 108, provided that the service has not been executed.

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The right of withdrawal does not apply in the following cases (exceptions according to article 103 of the LGDCU) for the following contracts:

• Supply of sound or video recordings, discs, and computer programs that have been unsealed by the consumer, as well as computer files supplied electronically, capable of being downloaded or reproduced immediately for permanent use.

• Supply of customized or clearly personalized products or products made to order.

• Products susceptible to copying (books, music, video games, etc.).

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The user/buyer can notify the claim by email or postal mail using the following claim form:

 

Attention: Adriana Casas Vergara

Address: Calle Fernando Ruíz de León 2E, 28224, Pozuelo de Alarcón, Madrid, Spain.

Email: info@adriana-casas.com

 

Indicate in the claim:

Service:

Acquired on:

User's name:

User's address:

User's ID: User's signature (only if submitted on paper):

Date:

Reason for the claim/return/withdrawal:

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The refund will be made within 14 natural days from the date of approval of the return.

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10. COMPLAINTS AND DOUBTS

10.1. The platform owner informs that there are complaint forms available to users and clients. Users can send an email to info@adriana-casas.com indicating their name and surname, the service or product purchased, and stating the reasons for their complaint. Users can also send their complaint by postal mail to: Adriana Casas Vergara, Calle Fernando Ruíz de León 2E, CP: 28224 Pozuelo de Alarcón, Madrid, Spain.

10.2. The platform owner also provides users with the dispute resolution platform facilitated by the European Commission, available at the following link:

http://ec.europa.eu/odr/.

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11. CONFIDENTIALITY

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11.1. All information and documentation used during the contracting, development, and execution of the services regulating the relationship between the platform owner and the Client is confidential.

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11.2. All information received from the Client, including images, emails, texts, personal, financial data, etc., will be treated confidentially, and the transfer to third parties is strictly prohibited.

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11.3. Information will not be considered confidential if it is disclosed by agreement between the Parties, becomes public for the same reason, is to be disclosed in accordance with the laws or by a court resolution of competent authority, or is obtained by a third party not under any confidentiality obligation.

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11.4. Both parties agree to comply with the duty of confidentiality indefinitely.

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12. PROTECTION OF PERSONAL DATA

 

12.1. The Client will become part of a file whose data will be used with due respect and transparency, with the purpose of keeping the Client informed of all news and activities organized by us.

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12.2. In accordance with its privacy policy, the platform owner undertakes, in the use of the data included in the file, to respect its confidentiality and to use it in accordance with the file's purpose, as well as to comply with its obligation to keep and adopt all measures to prevent alteration, loss, treatment, or unauthorized access in accordance with current legislation on the protection of personal data.

 

12.3. The sending and transmission of data through the website lovelifelivedeeply.com or the information sent by the user is protected by the latest electronic security techniques on the network. Likewise, the data supplied and stored in our databases are also protected by security systems that prevent access by unauthorized third parties. The platform owner makes its best efforts to have the most updated systems for the effectiveness of these security systems.

 

12.4. In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, the data of users who access this portal and purchase courses, coaching sessions, or events will be incorporated into an automated file for which the platform owner is responsible.

 

12.5. If the Client provides the data of a companion to a course, they are obliged to inform and obtain the consent of the companion for the processing of their data, which is subject to our privacy policy.

 

12.6. The incorporation of such data into the file in question will be carried out to be able to carry out the management and follow-up of the sale of products and services, as well as to inform about the follow-up and formative news.

 

12.7. The Client has the right to access, rectify, delete, limit, carry, and oppose the processing of their data by written communication to the address Calle Fernando Ruíz de León 2E, 28224, Pozuelo de Alarcón, Madrid, Spain, or to the following email address: info@adriana-casas.com

 

12.8. When making the payment, the Client's data is automatically provided to the company that manages card payments and to the bank.

 

12.9. For more information, see also the Privacy Policy.

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13. LIMITATION OF LIABILITY

 

13.1. The platform owner reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the Website, its configuration and presentation, access conditions, and contracting conditions, etc. Therefore, the Client must access updated versions of the page.

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13.2. In no case is the platform owner responsible for any breach of the contract that occurs on the part of the Client, negligence regarding the website, the product sent, the service, or any content, for any loss of profits, loss of use, or real, special, indirect, incidental, punitive, or consequential damages of any kind arising from the misuse by the Client of the tools provided.

 

13.3. Its sole responsibility will be to provide the service on the terms and conditions expressed in this contracting policy and in the specific policy of each product and service.

 

13.4 The platform owner will not be responsible for any consequence, damage or harm that may arise from the improper use of the products or services provided. The platform owner will not be responsible for the failure to achieve the proposed objectives since this is an external advisory service subject to multiple variables.

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14. INTELLECTUAL AND INDUSTRIAL PROPERTY

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14.1 The platform owner holds all intellectual and industrial property rights of its web pages, as well as the elements contained therein (including but not limited to images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used). All rights reserved.

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14.2 Any use not previously authorized by the platform owner will be considered a serious breach of the intellectual or industrial property rights of the author.

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14.3 Reproduction, distribution and public communication, including making available, of all or part of the contents of the web pages, for commercial purposes, in any form and by any technical means, without the authorization of the platform owner, are expressly prohibited.

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14.4 The Client undertakes to respect the Intellectual and Industrial Property rights owned by the platform owner.

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15. LANGUAGE OF THE CONTRACT

 

The language in which the contract will be concluded between the platform owner and the Client is English.

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16. COMPLIANCE WITH CURRENT LEGISLATION

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The platform owner and the Client warrant that they comply with all local, regional, national and international laws, rules and regulations regarding the use of the Site. Both warrant that they are of legal age according to the current legislation and that they have the legal capacity to make the transaction.

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17. APPLICABLE JURISDICTION

 

The relationship between the platform owner and the Client shall be governed by current Spanish law and any dispute shall be submitted to the Courts and Tribunals of the city of Madrid (Spain), unless otherwise provided by applicable law.

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SPECIFIC CONTRACTUAL CONDITIONS FOR IN-PERSON COURSES OR EVENTS

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1. CONTRACT

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1.1 The completion of the registration for courses or events and, with it, the contract between the Client and the platform owner, will be finalized at the moment the Client receives written confirmation of their purchase via email, after making the agreed payment and/or reservation deposit. Only the Client who has fully paid the registration fee will have access to the in-person course or event.

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1.2 To facilitate the purchase, various payment options are offered online through the online store (the online ticketing system uses a secure server and the latest encryption technology).

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1.3 By making the payment, the Client automatically accepts the booking and cancellation conditions, as outlined in these General Terms and Conditions of Contract communicated on the website and in the acceptance box prior to making the online purchase.

 

1.4 Payment of the registration fee entitles the Client to attend the platform owner's virtual or face-to-face seminar and receive materials in digital or printed form.

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2. PARTICIPANT DETAILS

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2.1 Client's Responsibility:

 

It is the responsibility of the Client to provide all details for their participation at least 14 days before the start date of the course or event: name, surname, email, complete postal address, city, province, country and contact telephone number.

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2.2 Non-transferable Registration:

 

Registration for the course or event is personal and non-transferable. No changes will be allowed after the participant's details have been submitted. Each Client/attendee must provide a unique email address to attend.

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2.3 Instructions:

The platform owner will send an email before the start of the course with instructions for participation.

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3. CANCELLATION / ANNULMENT / POSTPONEMENT

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3.1 No Right of Withdrawal:

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It is stated that the purchase of in-person courses or events does not entail the right of withdrawal referred to in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. Therefore, no returns will be accepted after your purchase.

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3.2 Loss of payment:

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The Client who cannot attend a course and has not completed payment will lose the amount paid in advance.

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3.3 Platform Owner's Actions:

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The platform owner may cancel/reschedule/postpone the seminar for any reason. If cancelled or postponed in whole or in part, the platform owner will notify the Client via the email provided at the time of booking and will do everything possible to reschedule the courses or event dates.

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4. FORCE MAJEURE

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If the seminar outlined in this agreement is not carried out or is canceled due to an act of God, an inevitable accident, fire, blackout, flood, pandemic, or any other calamity, or if it is due to strikes, lockouts, or any other incident beyond the direct control of both parties, the platform owner may, at their discretion, postpone and reschedule the services without refunding the purchase to the Client.

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5. LIABILITY

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5.1 Changes and Actions Beyond Control:

 

The Client acknowledges that the platform owner shall not be liable for any change of schedules, modification of dates (including rescheduling or cancellation) related to the courses or events and/or any harmful action that is due to a fortuitous event, force majeure, actions of authorities, or any cause not within its control, including those related to technical internet connection problems that the User may have from their home.

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5.2 No Refund for Force Majeure:

 

The cancellation, total or partial, of the course or program due to force majeure will not, in any case, lead to the refund of the amount that the Client has paid.

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5.3 Client's Indemnification:

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The Client agrees to hold the platform owner harmless for any loss or damage that the Client may suffer as a result of the seminar, its speakers, associates, any of its affiliates, and/or representatives. And indemnify the owner of the platform for any breach of these Terms and Conditions established herein, or any other cause or alleged cause of any kind.

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6. INTELLECTUAL PROPERTY AND IMAGE RIGHTS

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6.1 Recording Prohibition:

 

In participating in any event, the Client expressly agrees not to record by audio, video, photography, or any other means, any part of it, nor publish it on the Internet or make it available to the public.

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6.2 Use of Materials:

 

The Client also understands and agrees that all written and/or electronic materials provided by us are protected by copyright laws, and the Client agrees not to use any of these written/electronic materials in any way after this event other than for personal use.

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6.3 Use of Images:

 

The Client authorizes the platform owner to use photographs and/or images taken during courses or events for promotional and commercial purposes, waiving any claim to them.

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6.4 Public Act Acceptance:

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Every person attending the course acknowledges that it is a public event and agrees to the use, without any consideration, of their voice, image, and face in live or recorded broadcasts, in video, photographs, or any other present or future medium or support.

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6.5 Prohibited Advertising Activities:

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No person present at the course may carry out advertising or commercial activities, including the transmission to unauthorized third parties, without the authorization of the platform owner.

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7. VALIDITY AND MODIFICATIONS TO THESE GENERAL CONDITIONS:

 

8.1 The Participant acknowledges their obligation to comply with the terms and conditions outlined in these General Contract Conditions and declares that they have read them carefully before making the purchase.

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8.2 Within the limits of applicable law, the platform owner reserves the right to introduce reasonable modifications to these general conditions, the updated version of which will be available on the lovelifelivedeeply.com page.